“Amazon Hit by Massive Outage: Shoppers and Businesses Worldwide Report ‘Amazon Down’—Here’s What Happened and How Long It Could Last”

H2: Shoppers Report “Amazon Down” as Website and App Suffer Global Glitches Paragraph Beginning around 10:15 UTC on 5 November 2025, thousands of users across North America, Europe and parts of Asia started flagging that Amazon’s homepage, product pages and checkout flow were either timing out or returning “Sorry, something went wrong” messages. Real-time outage tracker Downdetector showed a spike of more than 42,000 problem reports within the first 30 minutes, with a peak at 11:05 UTC. H2: Scope of the Outage • Most complaints involve inability to add items to cart (57 %), login failures (23 %) and blank screens on the mobile shopping app (15 %). • Amazon Fresh, Prime Video and Kindle downloads appear largely unaffected, suggesting the disruption is limited to the retail stack rather than company-wide systems. • Third-party sellers also report delays in receiving orders in Seller Central. H2: AWS Status Page Hints at Backend Issue Amazon’s AWS Health Dashboard logged a “Retail Systems Operational Issue” in the us-east-1 region at 10:07 UTC, noting “elevated error rates for a subset of retail service APIs.” Engineers said they were “actively working on mitigation” and advised customers to retry failed requests. H2: Amazon’s Initial Statement At 11:30 UTC an Amazon spokesperson emailed media outlets acknowledging “intermittent connectivity issues” and stating, “We are aware some customers cannot complete purchases. Our tech teams are investigating and working toward full recovery.” The company did not provide an estimated time to resolution. H2: Social Media Reaction Drives Search Surge Within minutes, #AmazonDown trended on X (formerly Twitter), while Reddit’s r/amazon thread filled with screenshots of error pages. Search interest for phrases like “Amazon website down,” “Amazon checkout not working” and “Amazon outage November 2025” surged, indicating many consumers turned to search engines for quick status checks. H2: Tips for Shoppers While Amazon Is Down 1. Clear cache and cookies, then retry checkout. 2. Switch from Wi-Fi to cellular data to rule out local network issues. 3. Use Amazon’s international domains (e.g., amazon.co.uk, amazon.de); some regions report fewer errors. 4. Track live status on Downdetector or the AWS Health Dashboard. 5. Consider alternative retailers such as Walmart, Target or Best Buy until services stabilize. H2: Similar Incidents in 2025 • 20 October 2025 – A separate AWS networking fault caused outages affecting Snapchat, Roblox and several fintech apps. • 21 October 2025 – A five-hour disruption to AWS Route 53 briefly knocked offline multiple airlines and media sites. H2: What Happens Next Industry analysts note that Amazon’s Q4 holiday season load testing is typically conducted in early November, and the timing suggests the outage could stem from capacity adjustments ahead of Black Friday. If confirmed, Amazon may roll back recent code changes or shift traffic to backup regions to restore stability. For now, consumers experiencing checkout failures should monitor Amazon’s official @AmazonHelp feed and refresh the cart periodically. We will update this story as Amazon releases further details.